We understand that from time to time some things can go wrong. We’re here to help and make your shopping experience as easy as possible. In the unlikely event something does go wrong with your delivery, please take the following steps:
- Ensure your order is checked before signing for delivery.
- Have the correct number of doors arrived?
- Is there any obvious damage to the edges that may have occurred during transit?
- Make a note on the delivery sheet when you sign for it and we’ll get any issues rectified straight away - just drop us an email and briefly describe your issue along with any photos you have.
Once we have this information someone from our team will contact you to arrange the collection/replacement.
If you simply change your mind or find you have ordered the wrong size, please let us know within 48 hours. Email us with the details of the door you’d like to send back and, if required, let us know which door you’d like to replace it with. As above, we’ll rectify your issue as soon as we can. The only thing you’ll need to cover in this event is the delivery charge and a 10% re-stocking fee.
Once the products have been safely returned and checked we’ll issue your refund straight away.