Returns Policy

Check Your Order Upon Delivery

We ask that you thoroughly check your order upon delivery, especially for any discrepancies in the number of doors or any visible damage. If you notice any damage or issues with your order, please ensure they are noted on the driver's delivery sheet and contact us immediately so that we can resolve the matter for you.

Return Eligibility

Please note that only doors that are in their original, unopened packaging are eligible for return. If the packaging has been ripped, damaged, or opened, the return will be void.

Our returns policy is open for 30 days, after which unfortunately we can’t offer a refund or exchange.

Before initiating a return, we require clear photographs of the doors in their original packaging. Once we have received and verified these photos, we will raise a returns note.

Change of Mind / Ordering Error 

If you change your mind or have ordered the wrong size, please notify us within 48 hours of receiving your order. The delivery charge and a 10% restocking fee will apply. Please ensure the product remains unopened and in its original condition.

Returns Process

To return your product, you should first contact us or send us an email at admin@doorstation.co.uk to arrange the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Once your return has been approved and we have received the required photographs, our transport team will contact you to arrange a convenient day for collection.

If a replacement is applicable, they will also organise the delivery of the new product during this time. The collection and replacement (if needed) will occur on the agreed date.

Once the products have been safely returned and checked we’ll issue your refund straight away.